Terms of use

Samsby, run by [Operator legal name] (ABN [Operator ABN]). Last updated 22 October 2026.

The service

Samsby is software for trades businesses: enquiries, quotes, jobs, invoices, an AI phone receptionist, texts and email. [Operator legal name] (ABN [Operator ABN]) ("we") provides it to each business that signs up ("the business") and to the staff it invites. By using Samsby, you agree to these terms.

Acceptable use

Use Samsby only for the business's lawful work.
Don't send spam, or texts or emails that break the Spam Act 2003 or the Do Not Call Register Act 2006.
Don't try to reach another business's data, get around security, or overload the service.
Keep your password and authenticator app to yourself, and tell us if you think someone else has used them.

The business's customers and their information

The business is responsible for its customers' personal information in Samsby, and for having the notices and consents it needs. In particular:

Call recording: if the business records calls, it is responsible for telling callers (the receptionist says "Calls are recorded.") and for following the call recording laws that apply to it.
Marketing: the business needs consent before it sends marketing texts or emails, and must honour requests to stop.
Its own privacy policy, and the collection notice on its website's enquiry form.

We handle that information for the business as our privacy policy describes.

AI features

AI writes drafts, suggests how to file enquiries, and answers calls. It can make mistakes. Check what it writes before you send it.

Availability

We aim to keep Samsby running at all times, but we don't promise it will be. It depends on outside services (hosting, phone lines, Google, AI providers), and we may take it down for maintenance. Keep your own copies of anything you can't do without.

Liability

[Liability terms and cap, to be written by a lawyer.]

Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded.

Ending the service

A business can stop using Samsby at any time. We delete its data 30 days after the business is deleted. We may suspend a business that breaks these terms.

Governing law

These terms are governed by the laws of Western Australia, and its courts have jurisdiction.

Contact

Email [privacy contact email] or write to [Operator postal address].